Our Privacy / Cookies Policy
Avalanche Creative My website is powered by Avalanche Creative. Avalanche store any activities made by users, which are then used for Website Analytics, to monitor how my website is performing. Avalanche may also hold information you share on my websites contact form. This information is for backup purposes only and will not be accessed by Avalanche without my consent. I would only request this information from Avalanche in the event of any technical issues.
How I use your personal data I use the data I collect from you to operate my business efficiently. I use it to provide you with an invoice or receipt for my services, to communicate with you regarding enquiries you have made, to book, change or cancel an agreed appointment in the event of an emergency or unexpected situation and to advise you of any useful information that may come to our attention which is related to your original enquiry
Disclosure of your information I will only use your personal information for the purposes for which it was obtained in the first place. I won’t share it with any third parties and you won’t receive any communications from other organisations. However, there are two very explicit ways in which your data might be shared: • Where I am legally bound to disclose your personal information, for example, to further criminal investigation or • To keep you safe if I believe you (or someone else) is at risk of serious harm or abuse.
Where I store your personal data
The data that I collect from you will be transferred to and stored at a destination within the European Economic Area (EEA). All personal information is protected by passwords and anti-virus support. Unfortunately, the transmission of information via the internet is not completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to my site; any transmission is at your own risk. Once I have received your information, I will use strict procedures and security features to prevent unauthorised access.
How long will I keep your personal information?
I am committed to retaining your personal information for no longer than necessary, in relation to the purpose for which it was first collected. This is in line with guidance from the Information Commissioner’s Office. I may hold some types of data for up to six years. For example, in the case of financial transactions, I will keep your personal information for as long as legally required in respect of tax or accounting purposes, which could be anything up to six years after a transaction has taken place.
Access to information
You can request access to the personal information that I hold about you. I will provide this except in the limited circumstances in which I am permitted not to. Any access request may be subject to a fee of £10 to meet my costs in providing you with details of the information I hold about you. You may request amendments to the personal information I hold about you that is inaccurate or out-of-date. You hold the ‘right to be forgotten’ and upon express written request your details will be permanently deleted. If you request that I delete your personal information, I will take all reasonable steps to do so unless I need to keep it for legal, auditing or internal business purposes.
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Complaints, questions, comments and access requests are welcomed and should be addressed to Vicky Ashraf, Wellbeing Counselling & Coaching, The Natural Health Clinic, 133 Gatley Road, Gatley, Cheshire. SK8 4PD Tel: 07954 434840. If you have a complaint which is not resolved to your satisfaction, you can contact the ICO https://ico.org.uk/ or call 0303 123 1113
Our website address is: https//www.wellbeing-counsellingservice.co.uk/